Refund Policy

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We strive to ensure your complete satisfaction with every purchase at Scentful Vibes. If, for any reason, you're not entirely delighted with your order, our refund policy is here to provide a seamless and worry-free experience 

RETURN POLICY

 Preserved Flowers:

 All sales of our preserved flowers are final. To maintain the highest standards of quality and to ensure that our flowers arrive in impeccable condition, we do not accept returns or exchanges. This policy is in place to guarantee the lasting beauty and integrity of our luxurious floral arrangements.

Coconut Wax Candles:

 You have 7 days from the date of delivery to request a return for exchange or refund. Please reach out to our friendly customer care team for assistance with the return process. Customers are responsible for the shipping charges for returning the product. To be eligible for a refund, candles must be returned unused and not burned.

Our Commitment to Customer Satisfaction:

 While we are confident in the quality of our products, we understand that each purchase is a commitment from our valued customers. As such, we encourage you to reach out to our customer care team at customerservice@scentfulvibes.com should you have any concerns or questions regarding your order.

For Banks and Chargeback Situations:

To maintain transparency with financial institutions and protect the integrity of our refund process, we meticulously document all transactions and return requests. We provide clear communication with customers and strive to address any chargeback concerns promptly and professionally.

Preventing Chargebacks:

We place great emphasis on customer satisfaction and make every effort to resolve issues before they escalate to chargebacks. Our customer care team is readily available to address any inquiries, provide detailed product information, and assist with returns and refunds.

Collaboration with Banks:

In case of a chargeback, we actively cooperate with banks by providing comprehensive documentation, including order details, communication history, and delivery confirmations, to support our commitment to customer satisfaction.

Our Customer-Centric Approach:

At Scentful Vibes, we place customer happiness at the core of our values. Our detailed refund policy and friendly customer service are geared towards creating a seamless and positive experience for every valued customer.

Thank You for Choosing Scentful Vibes:

We extend our sincere gratitude to all our customers for choosing Scentful Vibes. Your trust and satisfaction are the heart of our business, and we are committed to continually improving and providing delightful experiences.

To return an item, please email customer service at  customerservice@scentfulvibes.com

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Refunds. After receiving your return and inspecting the condition of your item, we will process your return or exchange after our approval of the requested refund. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.